Online Long Service Leave claims now need to be submitted via the Worker Portal
Great news for Workers - Long Service Leave (LSL) claims have gone digital.
We have transitioned to a new process where LSL claims must be submitted online through the Worker Portal. This change makes lodging claims quicker and easier.
Claims received using the old method will no longer be accepted.
What this means for you
You can submit claims directly in the Worker Portal from anywhere, anytime
You can upload supporting documents securely
You can track your claim status from submission to payment
For employers:
You'll receive notifications when workers submit claims for your review. Please approve claims and provide required details through your Employer Portal – we'll send you an email when claims are ready for action.
Note: The 3-week processing timeline starts once you've approved the claim and provided all details.
For workers:
Please check your leave balances carefully in the Worker Portal. If you notice anything that looks incorrect, please speak with your employer first, as they may be able to help confirm your balance details.
For workers who have previously submitted a claim using the manual form process, there may be some temporary balance discrepancies while records are updated.
Please also note that some workers who have not yet accessed their Worker Portal will need to obtain new access links before they can log in and submit a claim. If this applies, please follow the instructions on our website or contact our support team for assistance.
Support to help you get started
To make this change as seamless as possible, we have the following help for you
Webinar sessions have been locked in to provide an overview of the new process.
Webinar details:
- Thursday, 16 April 2026, 11:00 am
- Tuesday, 21 April 2026, 1:00 pm
- Thursday, 23 April 2026, 11:00 am
- Tuesday, 29 April 2026, 1:00 pm
Click here to register your interest in attending one of these Webinars and we'll send you the appropriate meeting link.
For assistance, contact admin@saplsl-community.org.au.