Find out more about the scheme through our Introduction videos and Step-by-step guides
Our videos and step-by-step guides are designed to walk you through key processes in the scheme in a clear, practical way. They're ideal for both new and experienced users who want to check they're doing things correctly and efficiently.
You'll find short, focused guides covering common tasks, such as registering a worker or employer, using the online portals, and understanding how service and leave entitlements are recorded.
We regularly review and update these resources whenever our processes change, our systems are improved, or we receive helpful feedback from workers and employers. This means you can trust the information you're watching or reading reflects our most current procedures.
If you notice anything that isn't clear, or you have suggestions to improve our guides, we'd love to hear from you. Your feedback helps us refine our resources so they remain useful, accurate and easy to follow.